At MediSaarthi, we respect your privacy and are committed to protecting the information you share with us while exploring medical treatment and healthcare services in India.
Welcome to MediSaarthi. This Privacy Policy explains how we collect, use, store and protect information provided by visitors and users of the MediSaarthi website.
MediSaarthi provides healthcare facilitation and medical tourism coordination services for international patients considering medical treatment in India.
By using our website or submitting an enquiry, you acknowledge that you have read and understood this Privacy Policy.
Depending on how you interact with our website, we may collect information such as:
If you voluntarily provide information about your medical condition or treatment requirements, we may use that information only to understand your enquiry and assist with healthcare coordination.
MediSaarthi may receive medical information when you voluntarily share details about your condition, diagnosis, treatment history or healthcare requirements while making an enquiry.
Such information may be used to help understand your requirements and, where appropriate and permitted, coordinate communication with relevant healthcare providers.
You should only provide medical information that is relevant to your enquiry and that you are comfortable sharing for the purpose of healthcare facilitation.
Information provided to MediSaarthi may be used for purposes including:
If you contact MediSaarthi through WhatsApp, phone, email or another communication channel, information shared during that communication may be used to respond to your enquiry and provide relevant coordination support.
WhatsApp and other third-party communication platforms operate under their own privacy policies and terms. MediSaarthi does not control the privacy practices of those external platforms.
MediSaarthi does not sell your personal information to third parties.
Where necessary for responding to your healthcare enquiry or providing requested facilitation services, information may be shared with relevant parties such as:
We aim to share only information that is reasonably necessary for the relevant purpose.
Our website may contain links or integrations with third-party services, including communication, payment, social media, analytics or healthcare provider websites.
When you access a third-party website or service, that service's own privacy policy and terms may apply. MediSaarthi is not responsible for the privacy practices of external websites that we do not control.
MediSaarthi may use cookies and similar technologies to improve website functionality, understand website usage and enhance the user experience.
We may also use analytics or other website technologies to understand general visitor behaviour, such as pages visited, approximate location, browser type and device information.
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We take reasonable measures to protect personal information against unauthorized access, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
We may retain personal information for as long as reasonably necessary to respond to your enquiry, provide requested services, maintain business records, comply with legal obligations or resolve disputes.
When information is no longer reasonably required, we may delete or anonymize it, subject to applicable legal or operational requirements.
Our website is not specifically directed toward children. If medical treatment is being arranged for a minor, information should be provided by a parent, legal guardian or other authorized representative.
MediSaarthi serves patients who may be located in different countries and may coordinate with healthcare providers and service partners located in India or elsewhere.
As a result, information provided by an international patient may be processed or transferred across borders where necessary to provide requested healthcare facilitation or related services.
Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction or deletion of certain information.
If you would like to make a privacy-related request, you can contact MediSaarthi using the contact details provided on our website.
If you provide your contact information for an enquiry, MediSaarthi may contact you regarding that enquiry or related services.
We will respect reasonable requests to stop receiving non-essential marketing communications.
MediSaarthi may update this Privacy Policy from time to time to reflect changes in our services, website, technology, legal requirements or privacy practices.
Any updated version will be published on this page with a revised "Last Updated" date.
If you have questions about this Privacy Policy or how MediSaarthi handles your information, please contact our team.
Contact MediSaarthi →This Privacy Policy is provided for general informational purposes and should be reviewed and adapted to your actual business practices and applicable legal requirements. It does not constitute legal advice.